The business of monitoring, measuring and understanding social media
July 29, 2021
Extends analysis into unstructured experience data
October 3, 2017
5 Steps to Improving the Customer Journey with Analytics, Clarabridge Influencer-Generated Content: Ready-to-Drink Teas, Mavrck How to Build a KPI Framework for Brand Health, Synthesio ...
August 15, 2017
Getting Started with Media Monitoring and Measurement, CARMA The Decision Maker’s Guide to Social Customer Service, Clarabridge ...
February 2, 2017
Affinio Subreddit Graph reports, custom moodboards, annotation, data export, Image Explorer enhancements, Global Comparison, targeted audience queries. Clarabridge CX Social: crisis plans. Notified Automated tonality via Gavagai partnership, improved reach estimates. SocialFlow Publishing automation features....
November 16, 2016
Clarabridge announced that it has changed the name of its Engagor product to CX Social. Clarabridge acquired the Belgium-based Enagagor in 2015. blog post...
November 16, 2016
Clarabridge announced that it has changed the name of its Engagor product to CX Social. Clarabridge acquired the Belgium-based Enagagor in 2015. blog post...
October 25, 2016
Baromètre des tendances du marketing digital sur les réseaux sociaux, Digimind Building A Social Customer Care Team, Engagor The right way to use online media monitoring tools, Mediatoolkit 4 Steps to Building a Successful Social Analytics Program, NetBase Brand Study...
September 22, 2016
Canvs YouTube metrics integration. Clarabridge Clarabridge CX Analytics: expanded emotions model, industry and source-specific sentiment templates, new industry templates (banking, casinos, hospitals, merchandising, pharmaceuticals, retail, crisis management, employee feedback), global brand recognition, category templates in German. Intelligent Automation Scraawl 2.0. Linkfluence Thematic Stream Graph,...
June 30, 2016
Engagor Contact tagging, two-factor authentication and expanded security settings, publishing guidelines, new “Watchdog” dashboards to monitor social customer service metrics against your SLAs, new mobile app, image recognition. Revinate Custom KPI widgets....
June 14, 2016
Transformation Omnicanal: Réinventer la collaboration métier pour tenir la promesse client, Akio Social Insights: The Public Sector, Brandwatch Personalization not Points: Understanding the Language of Loyalty, Clarabridge / Metia Group The CMO & The Rise of Social Insights, Insightpool The...
June 2, 2016
Canvs Link Facebook page analysis to TV series. Engagor Updated mobile app. Synthesio New Instant Insights (triggered reports)....
March 17, 2016
Brandwatch New Query Wizard. Clarabridge Clarabridge CEM Analytics and Engagor: Image recognition from Ditto . Meltwater Facebook topic data. Sentiment WeChat and Line integrations. Socedo New lead-gen reports from Salesforce, Marketo and HubSpot integrations. YouScan Removal of user limits on all accounts. ZoomSphere Facebook Reactions analytics....
March 17, 2016
Brandwatch New Query Wizard. Clarabridge Clarabridge CEM Analytics and Engagor: Image recognition from Ditto . Meltwater Facebook topic data. Sentiment WeChat and Line integrations. Socedo New lead-gen reports from Salesforce, Marketo and HubSpot integrations. YouScan Removal of user limits on all accounts. ZoomSphere Facebook Reactions analytics....
February 18, 2016
Buzzcapture Internal social network (Yammer) monitoring with Evolve. Engagor Custom User Roles, use canned responses as snippets, add to Twitter lists, Filter on ‘Top Replies,’ agent in/out status, UI. Mention Slack integration. NUVI Channels: respond to Facebook and Instagram comments, reports. Pulsar New query logic...
December 10, 2015
The Swiss marketing agency Goldbach Interactive has posted the results of its annual review of social media monitoring tools. Companies making the top 10 list this year are Brandwatch , Buzzcapture , Engagor , Linkfluence , Media Focus , Oracle , Synthesio , Sysomos , Talkwalker and VICO ....
October 29, 2015
Brandwatch Vizia: new app framework, weather and Google Analytics apps. Engagor Redesigned Inbox. Geofeedia New Twitter/Instagram engagement. Nexalogy New demographics reports, sentiment analysis. Nuke Suite Updated Convert section, new poll builder. Pulsar Improved filters: basic, advanced, tags. Snaptrends New Time Analysis chart. Socedo Organic lead export. Socialbakers New tools:...
September 1, 2015
Amazon: When a “reputation crisis” isn’t a reputation crisis, Alva B2B Social Media Report, Brandwatch From Tweet to Close: How to Identify and Win Sales Opportunities Through Social Media, Engagor Hungry for Success: How Food Companies Can Use Social Data...
August 11, 2015
Social Media Survival Guide for the Fashion Industry, Digimind Simplifying Social Media Etiquette, Engagor 2015 Facebook Industry Report, Simply Measured Customer Service on Twitter, Twitter ...
June 25, 2015
Clarabridge Clarabridge 7: major release, now including CX Engagor. Expion Localized UI for Simplified Chinese and Japanese, moderation of Facebook Reviews, Facebook paid metrics, user activity tracking, attribution for user-generated content. Locowise New Facebook video metrics, content calendar with Twitter and Facebook scheduling....
June 11, 2015
Cyveillance Cyber Threat Center: new search by image. DigitalStakeout New Emoji Analytics. Engagor New changelog, move to new APIs for Facebook and YouTube, custom user roles, delete comments in Instagram, YouTube and Google+, new Time Between Actions widget. Geofeedia Major update. New UI, multi-location...
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